Aloha oukou (aloha to all of you)

We have always valued our customers, both our investment property owners and our loyal tenants. However, we have a special, longstanding relationship and a fiduciary responsibility to our owners for whom we manage properties. In our quest to improve the services we provide, Woodstock Properties, Inc. will be sending out a short survey. Why do we want to survey our owners? Quite simply because YOU are the driving force that fuels Woodstock Properties, Inc. and we want to be the best that we can be.

We will be soliciting your thoughts and opinions. We look forward to receiving your feedback as to how we are doing. How we might enhance or improve our services. Or, perhaps you have ideas about additional services you would like to see us offer. Some of our owners plan to move back into their tropical vacation home. Others plan to ultimately sell their investment. Still others are taking this opportunity of low mortgage rates and increased growth in the Asia/Pacific basin to grow their portfolio. Notwithstanding if your individual goals vary, we want to know how we can better serve you - each of you.

Allow us to take this opportunity to thank you for your patronage and support, for your referrals and for taking a little bit of your time to respond to the survey we will be sending out shortly. Mahalo!

Fair Housing and the Rental Process

It is crucial, when renting a property, that property managers and owners avoid discrimination. There are many pitfalls, and it requires good policies, procedures, and practices, to prevent unwanted Fair Housing complaints.

Fair Housing actually began in the United States in 1776, with the Declaration of Independence, which states, "all men are created equal." Unfortunately, despite this solid foundation, discrimination existed, and, subsequently, it led to the enactment of many federal laws that directly affect rental housing. Some of these are the Civil Rights Act of 1866, the Civil Rights Act of 1964, Fair Housing Amendments Act of 1988, and the 1990 American with Disabilities Act.

Based on race, color, national origin, religion, sex, familial status, or handicap, a landlord cannot:

• Refuse to rent
• Refuse to negotiate for housing
• Make housing unavailable
• Falsely deny a dwelling is available
• Set different terms, conditions, or privileges in the rental of the dwelling
• Refuse to rent to disabled persons
• Refuse to rent to disabled persons with assistance animals

It is also illegal to:

• Threaten, coerce, intimidate or interfere with anyone exercising a fair housing right or assisting others who exercise such rights
• Advertise, or make any statement indicating a limitation, or preference, based on race, color, national origin, religion, sex, familial status, or handicap

There are some states with additional Fair housing laws. An example of this is the Unruh and Rumford Acts in California that also prohibits discrimination based on a person's marital status, age, or sexual orientation.

It may first appear that property managers and owners may be required to rent anyone, but the law really does not convey this meaning. Landlords can select tenants using criteria based on consistent reasons, such a requiring good credit, minimum income, and good rental references from previous property managers and owners. The key is that these standards must apply equally to all applicants and tenants.

How does our company avoid discrimination when renting your property? We take many steps to handle this important issue and protect your investment.

• First, our advertising does not make any statement that indicates a preference, based on the group characteristics previously mentioned under paragraph three. For example, our rental ads do not contain certain wording such as "executive," indicating that only people of a higher income are allowed to apply. There are many similar words. The general rule is, "describe the property, not the person."
• Next, property showings are available to all interested parties. We do answer questions, when prospective tenants call regarding our vacancies. The answers could discourage them from wanting to see the property. However, the answers derive from the business requirements previously listed, the size of the property, the location, the list of amenities, or other non-discriminatory issues. The caller makes the determination and decision on whether they want to see the property, based on their individual needs.
• Offering different terms and conditions to different parties is one of the major offenses many landlords commit. Our company communicates the same terms and conditions, for renting the property, to all prospective applicants. If the terms change - everyone receives the same information.
• The rental application supports Fair Housing, and we issue the same documents and requirements to all prospective tenants. Upon receipt of each application, the processing procedure is the same for everyone. Acceptance or denial, once again, is the result of valid business requirements.

It is not always an easy task to avoid discrimination. The majority of today's tenants are aware of the Fair Housing laws and the procedures to file complaints. There are many organizations available to assist them. However, we work diligently to avoid unfair practices, and to prevent unwanted lawsuits or claims.

The real estate industry recognizes April as Fair Housing Month. This promotes professional articles and seminars to assist property managers and sales agents with their education on Fair Housing. At all times, our company policy is "Every month is Fair Housing Month."